The Role of Responsible Management in Job Satisfaction and Performance Within Banking Firms
Keywords:
Management, job satisfaction, social responsibility, organizational commitment, performance
Abstract
In recent years the need for responsible management of financial institutions, in terms of organizational commitment to supporting society and strategies for sustainable economic development, has become increasingly pressing. The aim of this article is to determine the influence that management has on job satisfaction and performance at banking firms based in northeast Mexico. The primary data were obtained using an instrument applied to management-level employees of public and private banking firms in the cities of Ensenada and Tijuana in Baja California; and Hermosillo, Guaymas, Ciudad Obregón, and Navojoa in Sonora. The statistical technique of linear regression modeling was used to analyze and validate the results, with the aid of the Statistical Package for the Social Sciences (SPSS), version 25. The results show that managerial commitment is a key factor in the organizational performance of responsible banking. Thus, the greater the management responsibility for socially responsible actions, the stronger the positive influence on employees’ job satisfaction in the sector. It was also found that the banks are generally well predisposed to corporate social responsibility, and that commitment has a positive and significant relationship with the performance of these institutions.Downloads
View per year:
Download data is not yet available.
References
Asociación de Bancos de México (ABM) (2017). La Banca en México: bancos asociados. http://www.abm.org.mx/bancos-integrantes/
Asociación de Bancos de México (ABM) (2018). La banca en México: Responsabilidad Social. https://www.abm.org.mx/responsabilidad-social/
Asociación de Bancos de México (ABM) (2020). La banca en México: marco regulatorio. http://www.abm.org.mx/la-banca-en-mexico/abm-marco-regulatorio.htm
Borboa Álvarez, E. P., & Delhumeau Rivera, S. (2018). Reforma financiera y la responsabilidad social empresarial en el sector bancario de México. Revista Latinoamericana de Derecho Social, 26(26), 29–88. https://doi.org/10.22201/iij.24487899e.2018.26.11859
Borboa-Álvarez, E. P., & Delhumeau-Rivera, S. (2016). Validez de contenido de un instrumento para medir la responsabilidad social de las empresas bancarias. RECAI Revista de estudios en contaduría, administración e informática, 5(12), 1-29. Retrieved from https://recai.uaemex.mx/article/view/8927
Carroll, A. B. (1991). The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders. Business Horizons, 34(4), 39–48. https://doi.org/10.1016/0007-6813(91)90005-G
Carroll, A. B. (2016). Carroll’s pyramid of CSR: taking another look. International Journal of Corporate Social Responsibility, 1(1), 1–8. https://doi.org/10.1186/s40991-016-0004-6
Centro Mexicano para la Filantropía (CEMEFI) (2015). Guía de participación para el proceso de obtención del Distintivo ESR® 2016 y Manual de uso de la aplicación para responder el cuestionario diagnóstico. Retrieved on December 04, 2015 from http://www.cemefi.org/esr/images/Guia%20de%20participacion%20Distintivo%20ESR%202016%20y%20manual%20del%20sistema.pdf
Centro Mexicano para la Filantropía (CEMEFI) (2017). Informe anual 2016. https://www.cemefi.org/informeanual/index.html
Da Silva, L.C., Mainardes, E. W., Magna, A., Teixeira, C., Júnior, L. C., Br Lindemberg, A., & Júnior, C. (2020). Brand orientation of nonprofit organizations and its relationship with the attitude toward charity and donation intention. International Review on Public and Nonprofit Marketing, 17, 353–373. https://doi.org/10.1007/s12208-020-00251-6
Engert, S., Rauter, R., & Baumgartner, R. J. (2016). Exploring the integration of corporate sustainability into strategic management: a literature review. Journal of Cleaner Production, 112, 2833–2850. https://doi.org/10.1016/J.JCLEPRO.2015.08.031
Erhemjamts, O.; Li, Q.; Venkateswaran, A. (2013). Corporate social responsibility and its impact on firms’ investment policy, organizational structure, and performance. J. Bus. Ethics, 118, 395–412. https://doi.org/10.1007/s10551-012-1594-x
Flammer, C., Hong, B., & Minor, D. (2019). Corporate governance and the rise of integrating corporate social responsibility criteria in executive compensation: Effectiveness and implications for firm outcomes. Strategic Management Journal, 40(7), 1097–1122.
Friedman, M. (1970) The Social Responsibility of Business Is to Increase Its Profits. New York Times Magazine, 13 September 1970, 122-126.
Friedman, M. (2007) The Social Responsibility of Business Is to Increase Its Profits. In: Zimmerli W.C., Holzinger M., Richter K. (eds) Corporate Ethics and Corporate Governance. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-70818-6_14
Gallardo-Vázquez, D., Valdez-Juárez, L. E., & Castuera-Díaz, Á. M. (2019). Corporate social responsibility as an antecedent of innovation, reputation, performance, and competitive success: A multiple mediation analysis. Sustainability (Switzerland), 11(20). https://doi.org/10.3390/su11205614
Gangi, F., Mustilli, M. and Varrone, N. (2019), "The impact of corporate social responsibility (CSR) knowledge on corporate financial performance: evidence from the European banking industry", Journal of Knowledge Management, Vol. 23 No. 1, pp. 110-134. https://doi.org/10.1108/JKM-04-2018-0267
González, F. M. T., & Gutiérrez, R. P. (2012) The impact and perception of corporate social responsibility (CSR): financial sector analysis in Spain 40(1), 14-24
Hair, J.F.; Sarstedt, M.; Ringle, C.M.; Mena, J.A. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science. 40, 414–433.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Inoue, Y.; Lee, S. (2011). Effects of different dimensions of corporate social responsibility on corporate financial performance in tourism-related industries. Tourism Management. 32 (4), 790–804. https://doi.org/10.1016/j.tourman.2010.06.019
Instituto ETHOS (2011). Indicadores Ethos de Responsabilidad Social Empresarial 2011, Sao Paulo, Instituto ETHOS, 2011, http://www1.ethos.org.br/EthosWeb/arquivo/0-A-bbe2011_Indic_ETHOS_ESP.pdf
Jin, K.G., Drozdenko, R. & DeLoughy, S. (2013). The Role of Corporate Value Clusters in Ethics, Social Responsibility, and Performance: A Study of Financial Professionals and Implications for the Financial Meltdown. J Bus Ethics 112, 15–24. https://doi-org.itson.idm.oclc.org/10.1007/s10551-012-1227-4
Jin, K.G., Drozdenko, R. G. (2010). Relationships among Perceived Organizational Core Values, Corporate Social Responsibility, Ethics, and Organizational Performance Outcomes: An Empirical Study of Information Technology Professionals. J Bus Ethics 92, 341–359. https://doi-org.itson.idm.oclc.org/10.1007/s10551-009-0158-1
Lasrado, F., Zakaria, N. (2020). Go green! Exploring the organizational factors that influence self-initiated green behavior in the United Arab Emirates. Asia Pac J Manag 37, 823–850. https://doi-org.itson.idm.oclc.org/10.1007/s10490-019-09665-1
Lawshe, C. H. (1975). A quantitative approach to content validity. Personnel Psychology, vol. 28, 563-575.
Maas, K. (2018). Do corporate social performance targets in executive compensation contribute to corporate social performance? Journal of Business Ethics,148(3), 573–585.
Maon, F., Swaen, V. & Lindgreen, A. (2017). One Vision, Different Paths: An Investigation of Corporate Social Responsibility Initiatives in Europe. J Bus Ethics 143, 405–422 https://doi-org.itson.idm.oclc.org/10.1007/s10551-015-2810-2
Miralles Marcelo, J. L., Miralles Quirós, M. del M., & Miralles Quirós, J. L. (2012). Performance bursátil de las empresas socialmente responsables. Cuadernos de Economía y Dirección de La Empresa, 15(4), 221–230. https://doi.org/10.1016/j.cede.2012.06.002
Morata, F., Vilá, B. y Suárez, C. (2010), La Responsabilidad Social de la Empresa a debate: lecciones de la crisis Una perspectiva europea. Spain: Institut Universitari d’Estudis Europeus. IUEE-UAB. ISBN-13:978-84-95201-27-0 y ISBN-10: 84-95201-27-5
Muñoz Torres, M., Fernández Izquierdo, M., & Escrig Olmedo, E. (2013). Responsabilidad social corporativa e internacionalización bancaria: el caso de la banca española en Argentina, Brasil y Chile. Harvard Deusto Business Research, 2(2), 143-164. doi:10.3926/hdbr.18
OECD (2013), Líneas Directrices de la OCDE para Empresas Multinacionales, OECD Publishing, Paris, https://doi.org/10.1787/9789264202436-es.
Pacto Mundial. (2010). Principios laborales del Pacto Mundial de las Naciones Unidas. Guía para empresas. Ginebra, Oficina Internacional del Trabajo, 2010 ca. 30 p. https://www.pactomundial.org/wp-content/uploads/2015/04/ppios-laborales-del-PactoMundial-guia-para-empresas.pdf
Reverte, C.; Gómez-Melero, E.; Cegarra-Navarro, J.G. (2016). The influence of corporate social responsibility practices on organizational performance: Evidence from eco-responsible Spanish firms. J. Clean Prod. 112 (4), 2870–2884
Roldán, J.L.; Sánchez-Franco, M.J. (2012). Variance-based structural equation modeling: Guidelines for using partial least squares. In Research Methodologies, Innovations and Philosophies in Software Systems Engineering and Information Systems; Mora, M., Gelman, O., Steenkamp, A.L., Raisinghani, M., Eds.; Information Science Reference: Hershey, PA, USA. 193–221.
Sánchez, P. E., De la Cuesta-Gonzalez, M. & Paredes-Gazquez, J. D. (2017) Corporate social performance and its relation with corporate financial performance: International evidence in the banking industry. Journal of Cleaner Production, 162, 1102-1110. https://doi.org/10.1016/j.jclepro.2017.06.127
Tang, Z.; Hull, C.E.; Rothenberg, S. (2012). How corporate social responsibility engagement strategy moderates the CSR-financial performance relationship. J. Manag. Stud. 49, 1274–1303.
Tarus, D.K. (2015) Corporate social responsibility engagement in Kenya: bottom line or rhetoric? Journal of African Business. 16 (3), 289–304.
Tristán, A. (2008). Modificación al modelo de Lawshe para el dictamen cuantitativo de la validez de contenido de un instrumento objetivo. Avances en medición, vol. 6(1), 37-48.
Turker, D. (2009). How Corporate Social Responsibility Influences Organizational Commitment. J Bus Ethics 89, 189 https://doi-org.itson.idm.oclc.org/10.1007/s10551-008-9993-8
Vishwanathan, P.; Van Oosterhout, H.J.; Heugens, P.P.M.A.R.; Duran, P.; Van Essen, M. (2019). Strategic CSR: A concept building meta-analysis. Journal of Management Studies. https://doi.org/10.1111/joms.12514
Yasir Ali, H.; Qaiser Danish, R.; Asrar-ul-Haq, M. (2019) How corporate social responsibility boosts firm financial performance: The mediating role of corporate image and customer satisfaction. Corporate Social Responsibility and Environmental Management https://doi.org/10.1002/csr.1781
Asociación de Bancos de México (ABM) (2018). La banca en México: Responsabilidad Social. https://www.abm.org.mx/responsabilidad-social/
Asociación de Bancos de México (ABM) (2020). La banca en México: marco regulatorio. http://www.abm.org.mx/la-banca-en-mexico/abm-marco-regulatorio.htm
Borboa Álvarez, E. P., & Delhumeau Rivera, S. (2018). Reforma financiera y la responsabilidad social empresarial en el sector bancario de México. Revista Latinoamericana de Derecho Social, 26(26), 29–88. https://doi.org/10.22201/iij.24487899e.2018.26.11859
Borboa-Álvarez, E. P., & Delhumeau-Rivera, S. (2016). Validez de contenido de un instrumento para medir la responsabilidad social de las empresas bancarias. RECAI Revista de estudios en contaduría, administración e informática, 5(12), 1-29. Retrieved from https://recai.uaemex.mx/article/view/8927
Carroll, A. B. (1991). The pyramid of corporate social responsibility: Toward the moral management of organizational stakeholders. Business Horizons, 34(4), 39–48. https://doi.org/10.1016/0007-6813(91)90005-G
Carroll, A. B. (2016). Carroll’s pyramid of CSR: taking another look. International Journal of Corporate Social Responsibility, 1(1), 1–8. https://doi.org/10.1186/s40991-016-0004-6
Centro Mexicano para la Filantropía (CEMEFI) (2015). Guía de participación para el proceso de obtención del Distintivo ESR® 2016 y Manual de uso de la aplicación para responder el cuestionario diagnóstico. Retrieved on December 04, 2015 from http://www.cemefi.org/esr/images/Guia%20de%20participacion%20Distintivo%20ESR%202016%20y%20manual%20del%20sistema.pdf
Centro Mexicano para la Filantropía (CEMEFI) (2017). Informe anual 2016. https://www.cemefi.org/informeanual/index.html
Da Silva, L.C., Mainardes, E. W., Magna, A., Teixeira, C., Júnior, L. C., Br Lindemberg, A., & Júnior, C. (2020). Brand orientation of nonprofit organizations and its relationship with the attitude toward charity and donation intention. International Review on Public and Nonprofit Marketing, 17, 353–373. https://doi.org/10.1007/s12208-020-00251-6
Engert, S., Rauter, R., & Baumgartner, R. J. (2016). Exploring the integration of corporate sustainability into strategic management: a literature review. Journal of Cleaner Production, 112, 2833–2850. https://doi.org/10.1016/J.JCLEPRO.2015.08.031
Erhemjamts, O.; Li, Q.; Venkateswaran, A. (2013). Corporate social responsibility and its impact on firms’ investment policy, organizational structure, and performance. J. Bus. Ethics, 118, 395–412. https://doi.org/10.1007/s10551-012-1594-x
Flammer, C., Hong, B., & Minor, D. (2019). Corporate governance and the rise of integrating corporate social responsibility criteria in executive compensation: Effectiveness and implications for firm outcomes. Strategic Management Journal, 40(7), 1097–1122.
Friedman, M. (1970) The Social Responsibility of Business Is to Increase Its Profits. New York Times Magazine, 13 September 1970, 122-126.
Friedman, M. (2007) The Social Responsibility of Business Is to Increase Its Profits. In: Zimmerli W.C., Holzinger M., Richter K. (eds) Corporate Ethics and Corporate Governance. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-70818-6_14
Gallardo-Vázquez, D., Valdez-Juárez, L. E., & Castuera-Díaz, Á. M. (2019). Corporate social responsibility as an antecedent of innovation, reputation, performance, and competitive success: A multiple mediation analysis. Sustainability (Switzerland), 11(20). https://doi.org/10.3390/su11205614
Gangi, F., Mustilli, M. and Varrone, N. (2019), "The impact of corporate social responsibility (CSR) knowledge on corporate financial performance: evidence from the European banking industry", Journal of Knowledge Management, Vol. 23 No. 1, pp. 110-134. https://doi.org/10.1108/JKM-04-2018-0267
González, F. M. T., & Gutiérrez, R. P. (2012) The impact and perception of corporate social responsibility (CSR): financial sector analysis in Spain 40(1), 14-24
Hair, J.F.; Sarstedt, M.; Ringle, C.M.; Mena, J.A. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science. 40, 414–433.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115–135. https://doi.org/10.1007/s11747-014-0403-8
Inoue, Y.; Lee, S. (2011). Effects of different dimensions of corporate social responsibility on corporate financial performance in tourism-related industries. Tourism Management. 32 (4), 790–804. https://doi.org/10.1016/j.tourman.2010.06.019
Instituto ETHOS (2011). Indicadores Ethos de Responsabilidad Social Empresarial 2011, Sao Paulo, Instituto ETHOS, 2011, http://www1.ethos.org.br/EthosWeb/arquivo/0-A-bbe2011_Indic_ETHOS_ESP.pdf
Jin, K.G., Drozdenko, R. & DeLoughy, S. (2013). The Role of Corporate Value Clusters in Ethics, Social Responsibility, and Performance: A Study of Financial Professionals and Implications for the Financial Meltdown. J Bus Ethics 112, 15–24. https://doi-org.itson.idm.oclc.org/10.1007/s10551-012-1227-4
Jin, K.G., Drozdenko, R. G. (2010). Relationships among Perceived Organizational Core Values, Corporate Social Responsibility, Ethics, and Organizational Performance Outcomes: An Empirical Study of Information Technology Professionals. J Bus Ethics 92, 341–359. https://doi-org.itson.idm.oclc.org/10.1007/s10551-009-0158-1
Lasrado, F., Zakaria, N. (2020). Go green! Exploring the organizational factors that influence self-initiated green behavior in the United Arab Emirates. Asia Pac J Manag 37, 823–850. https://doi-org.itson.idm.oclc.org/10.1007/s10490-019-09665-1
Lawshe, C. H. (1975). A quantitative approach to content validity. Personnel Psychology, vol. 28, 563-575.
Maas, K. (2018). Do corporate social performance targets in executive compensation contribute to corporate social performance? Journal of Business Ethics,148(3), 573–585.
Maon, F., Swaen, V. & Lindgreen, A. (2017). One Vision, Different Paths: An Investigation of Corporate Social Responsibility Initiatives in Europe. J Bus Ethics 143, 405–422 https://doi-org.itson.idm.oclc.org/10.1007/s10551-015-2810-2
Miralles Marcelo, J. L., Miralles Quirós, M. del M., & Miralles Quirós, J. L. (2012). Performance bursátil de las empresas socialmente responsables. Cuadernos de Economía y Dirección de La Empresa, 15(4), 221–230. https://doi.org/10.1016/j.cede.2012.06.002
Morata, F., Vilá, B. y Suárez, C. (2010), La Responsabilidad Social de la Empresa a debate: lecciones de la crisis Una perspectiva europea. Spain: Institut Universitari d’Estudis Europeus. IUEE-UAB. ISBN-13:978-84-95201-27-0 y ISBN-10: 84-95201-27-5
Muñoz Torres, M., Fernández Izquierdo, M., & Escrig Olmedo, E. (2013). Responsabilidad social corporativa e internacionalización bancaria: el caso de la banca española en Argentina, Brasil y Chile. Harvard Deusto Business Research, 2(2), 143-164. doi:10.3926/hdbr.18
OECD (2013), Líneas Directrices de la OCDE para Empresas Multinacionales, OECD Publishing, Paris, https://doi.org/10.1787/9789264202436-es.
Pacto Mundial. (2010). Principios laborales del Pacto Mundial de las Naciones Unidas. Guía para empresas. Ginebra, Oficina Internacional del Trabajo, 2010 ca. 30 p. https://www.pactomundial.org/wp-content/uploads/2015/04/ppios-laborales-del-PactoMundial-guia-para-empresas.pdf
Reverte, C.; Gómez-Melero, E.; Cegarra-Navarro, J.G. (2016). The influence of corporate social responsibility practices on organizational performance: Evidence from eco-responsible Spanish firms. J. Clean Prod. 112 (4), 2870–2884
Roldán, J.L.; Sánchez-Franco, M.J. (2012). Variance-based structural equation modeling: Guidelines for using partial least squares. In Research Methodologies, Innovations and Philosophies in Software Systems Engineering and Information Systems; Mora, M., Gelman, O., Steenkamp, A.L., Raisinghani, M., Eds.; Information Science Reference: Hershey, PA, USA. 193–221.
Sánchez, P. E., De la Cuesta-Gonzalez, M. & Paredes-Gazquez, J. D. (2017) Corporate social performance and its relation with corporate financial performance: International evidence in the banking industry. Journal of Cleaner Production, 162, 1102-1110. https://doi.org/10.1016/j.jclepro.2017.06.127
Tang, Z.; Hull, C.E.; Rothenberg, S. (2012). How corporate social responsibility engagement strategy moderates the CSR-financial performance relationship. J. Manag. Stud. 49, 1274–1303.
Tarus, D.K. (2015) Corporate social responsibility engagement in Kenya: bottom line or rhetoric? Journal of African Business. 16 (3), 289–304.
Tristán, A. (2008). Modificación al modelo de Lawshe para el dictamen cuantitativo de la validez de contenido de un instrumento objetivo. Avances en medición, vol. 6(1), 37-48.
Turker, D. (2009). How Corporate Social Responsibility Influences Organizational Commitment. J Bus Ethics 89, 189 https://doi-org.itson.idm.oclc.org/10.1007/s10551-008-9993-8
Vishwanathan, P.; Van Oosterhout, H.J.; Heugens, P.P.M.A.R.; Duran, P.; Van Essen, M. (2019). Strategic CSR: A concept building meta-analysis. Journal of Management Studies. https://doi.org/10.1111/joms.12514
Yasir Ali, H.; Qaiser Danish, R.; Asrar-ul-Haq, M. (2019) How corporate social responsibility boosts firm financial performance: The mediating role of corporate image and customer satisfaction. Corporate Social Responsibility and Environmental Management https://doi.org/10.1002/csr.1781
Published
2020-11-26
How to Cite
Borboa-Álvarez, E. P., Valdez-Juárez, L. E., Limón-Ulloa, R., Hernández-Ponce, O. E., & Saucedo-Monarque, J. (2020). The Role of Responsible Management in Job Satisfaction and Performance Within Banking Firms. Journal of Business, Universidad Del Pacífico (Lima, Peru), 12(1), 82-102. https://doi.org/https://doi.org/10.21678/jb.2020.1429
Section
Articles
.jpg){kind=logo}
