Knowledge management systems: structural model of its success determinants in Latin America higher education institutions
Keywords:
Success factors, knowledge management systems, higher education institutions, structural equation model
Abstract
This study proposes a structural model of the causal relationships that organizational, strategic, technological, and implementation factors have with knowledge management (KM) processes, as well as those between KM processes and the implementation factors for knowledge management systems (KMSs) at higher education institutions (HEIs) in Latin America. The exogenous variables are: culture of sharing, leadership, KM approach, knowledge map, information management strategy, and ICT. In turn, the endogenous variables are: KM processes, system quality, service quality, KMS use, and user satisfaction. A causal, explanatory, cross-sectional, and ex post facto multivariate study was carried out, using a hypothetical–deductive approach. The sample consisted of 374 individuals (academics, administrators, and researchers), belonging to 193 HEIs across 15 Latin American countries. The resulting model presents a partial fit to the data, confirming the explanatory relationships between 12 of the variables. Based on the results obtained from calculation of the direct and indirect effects observed for each of the endogenous variables of the model, the following goodness of fit indices were calculated: absolute (χ2 = 48.908, P-value= .059, PCMIN= 1.397, RMSEA= .075, FMIN= .689) and incremental (GFI= .894, IFI= .790). It is concluded that leadership, KM approach, knowledge map, and ICT positively influence KM processes; KM processes have a causal relationship with system quality and service quality; and system quality and service quality have an influence on KMS use and user satisfaction.Downloads
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References
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Ali, N., Tretiakov, A., Whiddett, D. & Hunter, I. (2017). Knowledge management systems success in healthcare: Leadership matters. International Journal of Medical Information, 97, 331-340.
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Allameh, S.M. & Zare, S.M. (2011). Examining the impact of KM enablers on knowledge management processes. Procedia Computer Science, 3, 1211-1223.
Almuiñas, J.L., Passailaigue, R. & Galarza, J. (2015). La gestión de la información y el conocimiento: una oportunidad para las instituciones de educación superior. Revista Universidad y Sociedad, 7(3), 16-22.
Al-Shawabkeh, K.M. & Al.Sha’ar, Q.I. (2015). Impact of knowledge management on technological innovation: A field study in Islamic Jordanian banks. Information and Knowledge Management, 5 (1), 72-78.
Angulo, R. (2017). Gestión del conocimiento y aprendizaje organizacional: Una visión integral. Informes Psicológicos, 17(1), 53-70.
Assegaff, S. (2017). Evaluasi pemanfaatan media sosial sebagai sarana knowledge sharing. Journal Managment Technology, 16(3), 271-293.
Astuti, A.Y. & Suryadi, K. (2015). Assessing knowledge management systems’ success based on technical and social factors. Proceeding 8th International Seminar on Industrial Engineering and Management (8th ISIEM), -74.
Benhayón, M., Magallanes, K., Briceño, P. & Montezuma, M. (2007). “Generación” y “Difusión” del conocimiento. Funcionalidades básicas del sistema de gestión del conocimiento de la universidad Metropolitana: ESEGA. Sistemas, Cibernética e Informática, 4(1), 65-70.
Cáceres, M.A. (2011). Modelo de gestión del conocimiento estratégico para la facultad de ingeniería y arquitectura de la universidad de San Martín De Porres. Cultura, 25, 305-322.
Caro, M.F., Jiménez, J.A. & Toscano, R.E. (2011). Una Arquitectura integrada para el modelado de sistemas informáticos de gestión del conocimiento en investigación formativa. Revista Avances en Sistemas e Informática, 8(3), 157-163.
Casas, M. (2002). Los modelos de ecuaciones estructurales y su aplicación en el índice europeo de satisfacción del cliente. Rect@ Revista Electrónica de Comunicaciones y Trabajo de ASEPUMA, 10, 1-11.
Chaparro, F. (2008). Reflexiones sobre las organizaciones del conocimiento: Aplicación de la teoría Sveby de la matriz de inteligencia organizacional (MIO) a las universidades y a las empresas. Bogotá: Universidad del Rosario.
Correa, J.C. (2007). Modelos de ecuaciones estructurales: operaciones y conceptos básicos. Analogías del Comportamiento, 9, 61-87.
D’Este, P., Castro, E. & Molas-Gallart, J. (2009). Documento de base para un manual de indicadores de vinculación de la universidad con el entorno socioeconómico: un marco para la discusión. Retrieved from: http://www.observatoriocts.org/files/Archivo%20Documental/Documentos%20de%20proyectos/indicadores_de_vinculacion.pdf.
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De Freitas, V. & Yáber, G. (2017). Gestión del conocimiento en instituciones de educación superior: Factores de éxito. Negotium, 37(13), 5-33.
Del Moral, A., Pazos, J., Rodríguez, E., Rodríguez-Patón, A. & Suárez, S. (2007). Gestión del conocimiento. Madrid: International Thomson Editores.
Gairín, J. (2017). Creación y gestión del conocimiento intergeneracional. reflexiones y propuestas. Revista Vasca de Gestión de Personas y Organizaciones Públicas, 1, 1-18.
Guba, E.G. (1981). Criteria for assessing the trustworthiness of naturalistic inquiries. Educational Communication and Technology, 29(2), 75-91.
Jeng, D. & Dunk, N. (2013). Knowledge management enablers and knowledge creation in ERP system success. International Journal of Electronic Business Management, 11, 49-59.
Jennex, M.E. & Olfman, L. (2004). Assessing knowledge management success/effectiveness models. In Proceedings of the 37th Hawaii International Conference on System Sciences, Hawaii.
Jennex, M.E. & Olfman, L. (2011). A model of knowledge management success. In Jennex, M.E. & Smolnik, S. (ed). Strategies for knowledge management success: Exploring organizational efficacy. Hersey, New York: Information Science Reference. Pp. 14-31.
Jennex, M.E. (2014). A proposed method for assessing knowledge loss risk with departing personnel. VINE: The Journal of Information and Knowledge Management Systems, 44, 185-209.
Johnson Dei, D-G. (2017). Assessing knowledge management systems implementation in Ghanaian universities. Dissertation Doctoral. University of South Africa, Pretoria.
Kabir, N. (2015). A semantic knowledge management system framework for knowledge integration from mobile devices. In 7th European Conference on Intellectual Capital.
Kerlinger, F.N. & Lee, H. (2002). Investigación del comportamiento: Métodos de investigación en ciencias sociales. Mexico: McGraw Hill.
King, N., Kruger, C.J. & Pretorius, J. (2007). Knowledge Management in a multicultural environment: A South African perspective. Aslib Proceedings, 59(3), 285-299.
Kotecki, P. (2011). Building organizational capability: A study of knowledge management practices reasons, and results. PhD. Dissertation, Capella University.
Ledesma, R.D., Ferrando, P.J. & Tosi, J.D. (2019). Uso del análisis factorial exploratorio en RIDEP. Recomendaciones para autores y revisores. Revista Iberoamericana de Diagnóstico y Evaluación – e Avaliação Psicológica, 52(3), 173-180.
Li, J., Liu, M. & Liu, X. (2016). Why do employees resist knowledge management systems? An empirical study from the status quo bias and inertia perspectives. Computers in Human Behavior, 65, 189–200.
Liebowitz, J., Schieber, R.A. & Andreadis, J. (2009). Knowledge management in public health. USA: CRC Press.
Lloret-Segura, S., Ferreres-Traver, A., Hernández-Baeza, A. & Tomás-Marco, I. (2014). El análisis factorial exploratorio de los ítems: Una Guía práctica, revisada y actualizada. Anales de Psicología/Annals of Psychology, 30(3), 1151-1169.
Malhotra, Y. (2005). Integrating knowledge management technologies in organizational business processes: Getting Real time enterprises to deliver real business performance. Journal of Knowledge Management, 9(1), 7-28.
Naranjo, S., González, D.L. & Rodríguez, J. (2016). El reto de la gestión del conocimiento en las instituciones de educación superior colombianas. Folios, (44), 151-164.
Nattapol, N., Peter, R. & Laddawan, K. (2010). An Investigation of the determinants of knowledge management systems success in banking industry. International Journal of Economics and Management Engineering, 4(11), 2183-2190.
Nissen M. (2005). Harnessing knowledge dynamics: Principled organizational knowing & learning. Pershey: IRM Press.
Nonaka, I. & Takeuchi, H. (1995). The knowledge - creating company: How Japanese companies create the dynamics of innovation. Oxford: Oxford University Press.
Nuryasin, I., Prayudi, Y. & Dirgahayu, T. (2013). Prototype of knowledge management system for the higher education institution in Indonesia. Seminar Nasional Aplikasi Teknologi Informasi (SNATI). Yogyakarta. June.
Ojo, A. (2016). Knowledge management in Nigerian universities: A conceptual model. Interdisciplinary Journal of Information, Knowledge, and Management, 11, 331-345.
Pedraja-Rejas, L. Rodríguez-Ponce, E. & Rodríguez-Ponce, J. (2006). Knowledge society and strategic management: An integrative proposal. Interciencia. 31(8), 570-576. Error! Hyperlink reference not valid.
Porter, M.E. (1996). What is strategy? Harvard Business Review, 74(6), 61-78.
Ramachandran, S.D., Chong, S.C. & Wong, K.Y. (2013). Knowledge Management Practices and Enablers in Public Universities: A Gap Analysis. Campus-Wide Information Systems, 30(2), 76-94.
Schniederjans, D. & Yadav, S. (2013). Successful ERP implementation: An integrative model. Business Process Management Journal, 19, 364-398.
Singhal, P. (2012). Enhancing satisfaction of knowledge user through quality of KMS: An empirical study. Special Issue of International Journal of Computer Applications, 22-26.
Sunalai, S. (2015). Knowledge management systems in higher education institutions in Thailand: A holistic model of enablers, processes, and outcomes. Doctoral Dissertation. Texas A & M University.
Vangala, R.N.K., Banerjee, A. & Hiremath, B.N. (2017). An association between information and communication technology and agriculture knowledge management process in indian milk co-operatives and non-profit organizations: An empirical analysis. arXiv preprint arXiv:1702.03621.
Ali, N., Tretiakov, A., Whiddett, D. & Hunter, I. (2017). Knowledge management systems success in healthcare: Leadership matters. International Journal of Medical Information, 97, 331-340.
Ali, N.A., Che Cob, Z. & Sulaiman, H. (2016). Knowledge management systems success model for higher education institutions: A partial least square approach. In Knowledge Management International Conference (KMICe), 252-257. Chiang Mai, Thailand.
Ali, O.F., Gohneim, A. & Al Roubaie, A. (2014). Knowledge sharing culture in higher education institutions: Critical literature review. European, Mediterranean & Middle Eastern Conference on Information Systems. October. Doha, Qatar.
Allameh, S.M. & Zare, S.M. (2011). Examining the impact of KM enablers on knowledge management processes. Procedia Computer Science, 3, 1211-1223.
Almuiñas, J.L., Passailaigue, R. & Galarza, J. (2015). La gestión de la información y el conocimiento: una oportunidad para las instituciones de educación superior. Revista Universidad y Sociedad, 7(3), 16-22.
Al-Shawabkeh, K.M. & Al.Sha’ar, Q.I. (2015). Impact of knowledge management on technological innovation: A field study in Islamic Jordanian banks. Information and Knowledge Management, 5 (1), 72-78.
Angulo, R. (2017). Gestión del conocimiento y aprendizaje organizacional: Una visión integral. Informes Psicológicos, 17(1), 53-70.
Assegaff, S. (2017). Evaluasi pemanfaatan media sosial sebagai sarana knowledge sharing. Journal Managment Technology, 16(3), 271-293.
Astuti, A.Y. & Suryadi, K. (2015). Assessing knowledge management systems’ success based on technical and social factors. Proceeding 8th International Seminar on Industrial Engineering and Management (8th ISIEM), -74.
Benhayón, M., Magallanes, K., Briceño, P. & Montezuma, M. (2007). “Generación” y “Difusión” del conocimiento. Funcionalidades básicas del sistema de gestión del conocimiento de la universidad Metropolitana: ESEGA. Sistemas, Cibernética e Informática, 4(1), 65-70.
Cáceres, M.A. (2011). Modelo de gestión del conocimiento estratégico para la facultad de ingeniería y arquitectura de la universidad de San Martín De Porres. Cultura, 25, 305-322.
Caro, M.F., Jiménez, J.A. & Toscano, R.E. (2011). Una Arquitectura integrada para el modelado de sistemas informáticos de gestión del conocimiento en investigación formativa. Revista Avances en Sistemas e Informática, 8(3), 157-163.
Casas, M. (2002). Los modelos de ecuaciones estructurales y su aplicación en el índice europeo de satisfacción del cliente. Rect@ Revista Electrónica de Comunicaciones y Trabajo de ASEPUMA, 10, 1-11.
Chaparro, F. (2008). Reflexiones sobre las organizaciones del conocimiento: Aplicación de la teoría Sveby de la matriz de inteligencia organizacional (MIO) a las universidades y a las empresas. Bogotá: Universidad del Rosario.
Correa, J.C. (2007). Modelos de ecuaciones estructurales: operaciones y conceptos básicos. Analogías del Comportamiento, 9, 61-87.
D’Este, P., Castro, E. & Molas-Gallart, J. (2009). Documento de base para un manual de indicadores de vinculación de la universidad con el entorno socioeconómico: un marco para la discusión. Retrieved from: http://www.observatoriocts.org/files/Archivo%20Documental/Documentos%20de%20proyectos/indicadores_de_vinculacion.pdf.
De Freitas, V. & Yáber, G. (2014). Modelo holístico de sistema de gestión del conocimiento para las instituciones de educación superior. Enl@ce Revista Venezolana de Información, Tecnología y Conocimiento, 11(3), 123-154.
De Freitas, V. & Yáber, G. (2017). Gestión del conocimiento en instituciones de educación superior: Factores de éxito. Negotium, 37(13), 5-33.
Del Moral, A., Pazos, J., Rodríguez, E., Rodríguez-Patón, A. & Suárez, S. (2007). Gestión del conocimiento. Madrid: International Thomson Editores.
Gairín, J. (2017). Creación y gestión del conocimiento intergeneracional. reflexiones y propuestas. Revista Vasca de Gestión de Personas y Organizaciones Públicas, 1, 1-18.
Guba, E.G. (1981). Criteria for assessing the trustworthiness of naturalistic inquiries. Educational Communication and Technology, 29(2), 75-91.
Jeng, D. & Dunk, N. (2013). Knowledge management enablers and knowledge creation in ERP system success. International Journal of Electronic Business Management, 11, 49-59.
Jennex, M.E. & Olfman, L. (2004). Assessing knowledge management success/effectiveness models. In Proceedings of the 37th Hawaii International Conference on System Sciences, Hawaii.
Jennex, M.E. & Olfman, L. (2011). A model of knowledge management success. In Jennex, M.E. & Smolnik, S. (ed). Strategies for knowledge management success: Exploring organizational efficacy. Hersey, New York: Information Science Reference. Pp. 14-31.
Jennex, M.E. (2014). A proposed method for assessing knowledge loss risk with departing personnel. VINE: The Journal of Information and Knowledge Management Systems, 44, 185-209.
Johnson Dei, D-G. (2017). Assessing knowledge management systems implementation in Ghanaian universities. Dissertation Doctoral. University of South Africa, Pretoria.
Kabir, N. (2015). A semantic knowledge management system framework for knowledge integration from mobile devices. In 7th European Conference on Intellectual Capital.
Kerlinger, F.N. & Lee, H. (2002). Investigación del comportamiento: Métodos de investigación en ciencias sociales. Mexico: McGraw Hill.
King, N., Kruger, C.J. & Pretorius, J. (2007). Knowledge Management in a multicultural environment: A South African perspective. Aslib Proceedings, 59(3), 285-299.
Kotecki, P. (2011). Building organizational capability: A study of knowledge management practices reasons, and results. PhD. Dissertation, Capella University.
Ledesma, R.D., Ferrando, P.J. & Tosi, J.D. (2019). Uso del análisis factorial exploratorio en RIDEP. Recomendaciones para autores y revisores. Revista Iberoamericana de Diagnóstico y Evaluación – e Avaliação Psicológica, 52(3), 173-180.
Li, J., Liu, M. & Liu, X. (2016). Why do employees resist knowledge management systems? An empirical study from the status quo bias and inertia perspectives. Computers in Human Behavior, 65, 189–200.
Liebowitz, J., Schieber, R.A. & Andreadis, J. (2009). Knowledge management in public health. USA: CRC Press.
Lloret-Segura, S., Ferreres-Traver, A., Hernández-Baeza, A. & Tomás-Marco, I. (2014). El análisis factorial exploratorio de los ítems: Una Guía práctica, revisada y actualizada. Anales de Psicología/Annals of Psychology, 30(3), 1151-1169.
Malhotra, Y. (2005). Integrating knowledge management technologies in organizational business processes: Getting Real time enterprises to deliver real business performance. Journal of Knowledge Management, 9(1), 7-28.
Naranjo, S., González, D.L. & Rodríguez, J. (2016). El reto de la gestión del conocimiento en las instituciones de educación superior colombianas. Folios, (44), 151-164.
Nattapol, N., Peter, R. & Laddawan, K. (2010). An Investigation of the determinants of knowledge management systems success in banking industry. International Journal of Economics and Management Engineering, 4(11), 2183-2190.
Nissen M. (2005). Harnessing knowledge dynamics: Principled organizational knowing & learning. Pershey: IRM Press.
Nonaka, I. & Takeuchi, H. (1995). The knowledge - creating company: How Japanese companies create the dynamics of innovation. Oxford: Oxford University Press.
Nuryasin, I., Prayudi, Y. & Dirgahayu, T. (2013). Prototype of knowledge management system for the higher education institution in Indonesia. Seminar Nasional Aplikasi Teknologi Informasi (SNATI). Yogyakarta. June.
Ojo, A. (2016). Knowledge management in Nigerian universities: A conceptual model. Interdisciplinary Journal of Information, Knowledge, and Management, 11, 331-345.
Pedraja-Rejas, L. Rodríguez-Ponce, E. & Rodríguez-Ponce, J. (2006). Knowledge society and strategic management: An integrative proposal. Interciencia. 31(8), 570-576. Error! Hyperlink reference not valid.
Porter, M.E. (1996). What is strategy? Harvard Business Review, 74(6), 61-78.
Ramachandran, S.D., Chong, S.C. & Wong, K.Y. (2013). Knowledge Management Practices and Enablers in Public Universities: A Gap Analysis. Campus-Wide Information Systems, 30(2), 76-94.
Schniederjans, D. & Yadav, S. (2013). Successful ERP implementation: An integrative model. Business Process Management Journal, 19, 364-398.
Singhal, P. (2012). Enhancing satisfaction of knowledge user through quality of KMS: An empirical study. Special Issue of International Journal of Computer Applications, 22-26.
Sunalai, S. (2015). Knowledge management systems in higher education institutions in Thailand: A holistic model of enablers, processes, and outcomes. Doctoral Dissertation. Texas A & M University.
Vangala, R.N.K., Banerjee, A. & Hiremath, B.N. (2017). An association between information and communication technology and agriculture knowledge management process in indian milk co-operatives and non-profit organizations: An empirical analysis. arXiv preprint arXiv:1702.03621.
Published
2021-01-28
How to Cite
De Freitas, V., Yáber, G., & Zerpa, C. (2021). Knowledge management systems: structural model of its success determinants in Latin America higher education institutions. Journal of Business, Universidad Del Pacífico (Lima, Peru), 12(2), 30-51. https://doi.org/https://doi.org/10.21678/jb.2020.1483
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Articles
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