The Emotional Intelligence of Senior Executives and their Effect on Products Innovation and on Processes Innovation
Keywords:
Emotional Intelligence, Products Innovation, Processes innovation
Abstract
Abstract: The main aim of this empirical research is to prove that the Emotional Intelligence of senior executives exerts a direct and positive effect upon the Innovation within the different enterprises. The study has been managed to a total figure of 139 senior executives belonging to Spanish Companies from a vast wide range of activities and whose have answered a survey of 22 items. In addition to validating the conceptual model, the outcome from this empirical analysis applying the Structural Equation Model have confirmed the “ Starting hypothesis”: “The Emotional Intelligence of Senior Executives exert a direct and positive effect upon products innovation and upon processes innovation within the companies.Downloads
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References
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Salovey, P., Stroud, L., Woolery, A., & Epel, E. (2002). Perceived emotional intelligence, stress reactivity, and symptom reports: Further explorations using the Trait Meta-Mood Scale. Psychology and Health, 17, 611-627.
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Schutte, N., Malouff, J., Bobik, C., Coston, T., Greeson, C., Jedlicka, C., Wendorf, G. (2001). Emotional intelligence and interpersonal relations. Journal of Social Psychology, 2001, 141, 523-536.
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Schreider, J., Stage, F., King, J., Nora, A., Barlow, E. (2006). Reporting structural equation modeling and confirmatory factor analysis results: a review. The Journal of Education Research, 99 (6), 323-337.
Shih, H., & Susanto, E. (2010). “Conflict management styles, emotional intelligence, and job performance in public organizations”, International Journal of Conflict Management, Vol. 21 No. 2, pp. 147-168
Subramanian A. & Nilakanta S. (1996). Organizational innovativeness: exploring the relationship between organizational determinants of innovation, types of innovations, and measures of organizational performance. Omega; 24(6):631–47.
Suliman, A. & Al-Shaikh, F. (2007). “Emotional intelligence at work: links to conflict and innovation”, Employee Relations, Vol. 29 No. 2, pp. 208-220.
Thwaites, D. (1999). Closing the gaps: service quality in sport tourism. Journal of Services Marketing, 13 (6), 500-516.
Tidd J., Bessant J., & Pavitt K., (1997). Managing innovation: integrating technological, market, and organizational change. Chichester, UK: Wiley.
Van Rooy, D., & Viswesvaran, C. (2004). “Emotional intelligence: a meta-analytic investigation of predictive validity and nomological net”, Journal of Vocational Behaviour, Vol. 65, pp. 71-95.
Wang S., Guidice R., Tansky J., & Wang, Z. (2010). When R&D spending is not enough: The critical role of culture when you really want to innovate, Human Resource Management, 49(4).
Williams, F., Fernández-Berrocal, P., Extremera, N., Ramos, N., & Joiner, T. (2004). Mood regulation skill and the symptoms of endogenous and hopelessness depression. Journal of Psychopathology and Behavioral Assessment, 26,233-240.
Wong, C., & Law, K. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13, 243–274.
Yamin, S., Mavondo, F., Gunasekaran, A. & Sarros J. (1997). Study of competitive strategy, organizational innovation and organizational performance among Australian manufacturing companies. International Journal of Production Economics 52(1,2):161–72.
Zack, M. (2002). Developing a knowledge strategy: Epilogue. In N. Bontis, & C.W. Choo (Eds.), The strategic management of intellectual capital and organizational knowledge: A collection of readings. Oxford University Press.
Brooks, K., & Nafukho, F. (2006). “Human resource development, social capital, emotional intelligence: any link to productivity?”, Journal of European Industrial Training, Vol. 30 No. 2, pp. 117-28.
Byrne, B. M. (2012). Structural equation modeling with Mplus: Basic concepts, applications, and programming. New York, NY: Taylor and Francis Group.
Charbonneau, D., & Nicol, A. (2002). Emotional intelligence and leadership in adolescents. Personality and Individual Differences, 33, 1101-1113.
Chen, X., Zhao, K., Liu, X. & Wu, D. (2012). “Improving employees’ job satisfaction and innovation performance using conflict management”, International Journal of Conflict Management, Vol. 23 No. 2, pp. 151-172.
Cronbach, L. & Meehl, P. (1955). Construct validity in psychological test. Psychological Bulletin,52, 218-302.
Davies, M., Stankov, L. & Roberts, R. (1998). “Emotional intelligence: in search of an elusive construct”, Journal of Personality and Social Psychology, Vol. 75 No. 4, p. 989.
Deshpande, R., Farley, J., & Webster, F. (1993). Corporate culture, customer orientation, and innovativeness in Japanese firms: aquadrad analysis. J. Mark. 57, 23---27.
Diggins, C. (2004). “Emotional intelligence: the key to effective performance and to staying ahead of the pack at times of organizational change”, Human Resource Management International Digest, Vol. 12 No. 1, pp. 33-5.
Extremera, N. & Fernández-Berrocal, P. (2005a). Inteligencia emocional y diferencias individuales en el meta-conocimiento de los estados emocionales: una revisión de los estudios con el Trait Meta-Mood Scale. Ansiedad y Estrés, 11, 101-122.
Fenwick, T. (2003). “Innovation: examining workplace learning in new enterprises”, Journal of Workplace Learning, Vol. 15 No. 3, pp. 123-132.
Fernández-Berrocal, P. & Extremera, N. (2006). Emotional intelligence: A theoretical and empirical overview of its first 15 years of history. Psicothema, 18, 7-12.
Fleury, M. & Fleury, A. (2001). Construindo o conceito de competência. Revista de Administração Contemporânea 5 (spe), 183–196.
Forgas, J. (1995). “Mood and judgment: the affect infusion model (AIM)”, Psychological Bulletin, Vol. 117 No. 1, pp. 39-66.
Gloet, M., & Terziovski, M. (2004). ‘‘Exploring the relationship between knowledge management practices and innovation performance’’, Journal of Manufacturing Tecnology Management, Vol. 15 No. 5, pp. 402-9.
Gobeli, D. & Brown W. (1994). Technological innovation strategies. Engineering Managment Journal 1994;6(1):17–24.
Goleman, D. (1998). Working with Emotional Intelligence, Random House Digital, New York, NY.
Hair, J., Anderson, Rolph E., Tatham, Ronald L., & Black, W. (1999). Análisis Mulivariante,(5th a ed.). Madrid: Prentice Hall Iberia.
Helfat, C., & Martin, J. (2012). Dynamic managerial capabilities: A perspective on the relationship between managers, creativity and innovation in organizations. In C. Shalley, M. Hitt, & J. Zhou (Eds.), The Oxford handbook of creativity, innovation, and entrepreneurship: Multilevel linkages. New York: Oxford University Press.
Hollenstein, H., (1996). A composite indicator of a firm’s innovativeness. An empirical analysis based on survey data for Swiss manufacturing. Res. Policy 25, 633---645.
Jordan, P. & Troth, A. (2002). “Emotional intelligence and conflict resolution: implications for human resource development”, Advances in Developing Human Resources, Vol. 4 No. 1, pp. 62-79.
Kahneman, D. (2012). “Pensar rápido, pensar despacio”. Barcelona: Debate.
Law, K., Wong, C. & Song, L. (2004). “The construct and criterion validity of emotional intelligence and its potential utility for management studies”, Journal of Applied Psychology, Vol. 89 No. 3, pp. 483-496.
Lopez-Cabrales A., Pérez-Luño, A., Valle Cabrera, R. (2009). Knowledge As A Mediator Between HRM Practices And Innovative Activity, Human Resource Man-agement, July August, Vol. 48(4).
Lyons, J. & Schneider, T. (2005). “The influence of emotional intelligence on performance”, Personality and Individual Differences, Vol. 39 No. 4, pp. 693-703.
Mayer, J. & Salovey, P. (2007). ¿Qué es la inteligencia emocional? In, Mestre Navas, J. M. and Fernández Berrocal, P. Manual de inteligencia emocional (pp. 25-45). Madrid: Pirámide.
Miller, D. & Friesen, P. (1982). Innovation in conservative and entrepreneurial firms: two models of strategic momentum. Strategic Management Journal 3(1):1–25.
Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company. How Japanese companies create the dynamics of innovations. New York: Oxford University Press.
Norman, D. & Shallice, T. (1986). Attention to action: Willed and automatic control of behavior. In R. J. Davidson, G. E. Schwartz, & D. Shapiro (Eds.), Consciousness and self-regulation, 1-18. New York: Plenum Press.
Park, J. (2005). “Fostering creativity and productivity through emotional literacy: the
organizational context”, Development and Learning in Organizations, Vol. 19 No. 4, pp. 5-7.
Prajogo, D. & Sohal, A. (2006). The integration of TQM and technology and R&D management in determining organizational performance --- an Australian perspective. Omega 34, 296---312.
Salovey, P., Stroud, L., Woolery, A., & Epel, E. (2002). Perceived emotional intelligence, stress reactivity, and symptom reports: Further explorations using the Trait Meta-Mood Scale. Psychology and Health, 17, 611-627.
Schlaerth, A., Ensari, N. & Christian, J. (2013). “A meta-analytical review of the relationship between emotional intelligence and leaders’ constructive conflict management”, Group Processes & Intergroup Relations, Vol. 16 No. 1, pp. 126-136.
Schutte, N., Malouff, J., Bobik, C., Coston, T., Greeson, C., Jedlicka, C., Wendorf, G. (2001). Emotional intelligence and interpersonal relations. Journal of Social Psychology, 2001, 141, 523-536.
Scott, S., & Bruce, R. (1994). “Determinants of innovative behavior: a path model of individual innovation in the workplace”, Academy of Management Journal, Vol. 37 No. 3, pp. 580-607.
Schreider, J., Stage, F., King, J., Nora, A., Barlow, E. (2006). Reporting structural equation modeling and confirmatory factor analysis results: a review. The Journal of Education Research, 99 (6), 323-337.
Shih, H., & Susanto, E. (2010). “Conflict management styles, emotional intelligence, and job performance in public organizations”, International Journal of Conflict Management, Vol. 21 No. 2, pp. 147-168
Subramanian A. & Nilakanta S. (1996). Organizational innovativeness: exploring the relationship between organizational determinants of innovation, types of innovations, and measures of organizational performance. Omega; 24(6):631–47.
Suliman, A. & Al-Shaikh, F. (2007). “Emotional intelligence at work: links to conflict and innovation”, Employee Relations, Vol. 29 No. 2, pp. 208-220.
Thwaites, D. (1999). Closing the gaps: service quality in sport tourism. Journal of Services Marketing, 13 (6), 500-516.
Tidd J., Bessant J., & Pavitt K., (1997). Managing innovation: integrating technological, market, and organizational change. Chichester, UK: Wiley.
Van Rooy, D., & Viswesvaran, C. (2004). “Emotional intelligence: a meta-analytic investigation of predictive validity and nomological net”, Journal of Vocational Behaviour, Vol. 65, pp. 71-95.
Wang S., Guidice R., Tansky J., & Wang, Z. (2010). When R&D spending is not enough: The critical role of culture when you really want to innovate, Human Resource Management, 49(4).
Williams, F., Fernández-Berrocal, P., Extremera, N., Ramos, N., & Joiner, T. (2004). Mood regulation skill and the symptoms of endogenous and hopelessness depression. Journal of Psychopathology and Behavioral Assessment, 26,233-240.
Wong, C., & Law, K. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The Leadership Quarterly, 13, 243–274.
Yamin, S., Mavondo, F., Gunasekaran, A. & Sarros J. (1997). Study of competitive strategy, organizational innovation and organizational performance among Australian manufacturing companies. International Journal of Production Economics 52(1,2):161–72.
Zack, M. (2002). Developing a knowledge strategy: Epilogue. In N. Bontis, & C.W. Choo (Eds.), The strategic management of intellectual capital and organizational knowledge: A collection of readings. Oxford University Press.
Published
2020-01-12
How to Cite
Blázquez Puerta, C., & Bermúdez González, G. (2020). The Emotional Intelligence of Senior Executives and their Effect on Products Innovation and on Processes Innovation. Journal of Business, Universidad Del Pacífico (Lima, Peru), 11(1), 14-26. https://doi.org/https://doi.org/10.21678/jb.2019.980
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